Refund policy

REFUND POLICY

Once the product is received by us and upon successful testing, we will intimate the customer about the further course of action, which would be as follows –

  • In case of exchange, a replacement product will be despatched once the customer confirms the same.
  • In case of refunds, the payment will be reversed to the bank account, the details of which the customer will provide vide email
  • The refund will be processed immediately and should be in the customer’s bank account within 5-7 working days.

Refund will be processed only if the following conditions are fulfilled

  • The product must be unused and should retain the Silkari Banaras tag
  • It shouldn’t be soiled, stained or have any kind of odour on it.
  • The packaging and folding should be as received originally.
  • The product must not be washed or dry cleaned.
  • Our sarees are predominantly handloom/hand-woven products and hence there might be slight distinctions between the photos and actual product. Such instances will not be considered as defect/damage and hence will not be eligible for refund.
  • Products purchased on any discount/offers/sale are NOT ELIGIBLE for Return/Exchange/Refund.
  • Pre-ordered products are eligible for a refund only if received in a damaged condition.
  • Exclusive sarees or sarees worth => Rs. 10,000 will not be eligible for refund/replacement unless there’s a manufacturing defect.
  • Sarees above Rs. 50,000 will not be replaced or refunded.
  • No return shall be entertained if the product is personalised prior to purchase.

Order Cancellation

  • Orders can be cancelled until before the consignment is despatched. Once it is despatched the customer has to receive the consignment and initiate a return.
  • If order is cancelled prior to despatch, 100% amount will be refunded to the customer.

Refund Policies

  • Refunds will be processed only via net-banking. No request for cash settlement will be entertained.
  • The amount refunded will reflect in the customer’s bank account within 5-7 working days of refund initiation. This amount will exclude the cost of shipping.

Disclaimers

It is our constant endeavour at Silkari Banaras to maintain the highest levels of quality when it comes to the products on sale. However there may be instances where there are slight distinctions between the product on display on our website and actual product received by the customer because each handmade product is unique. There may be minor discrepancies in colour and we request the customer to kindly bear with us at such instances.

Return and exchange policy

We have a 2 days return & 5 days exchange policy for our customers.
Return Address - Villa-128, Panchsheel Greens-2, Greater Noida West-201306